Requirements to the “Golden” Level
” Membership Fee:
Status validity period – 2 years.
Availability of information on hotel services, accommodation rules, hotel check-in and check-out in Russian;
Availability of danger-warning signs in Russian near beaches, pool areas, waterslides;
Availability of menus in Russian in hotel restaurant and bars, including captions for the “buffet” menu items;
Availability of Russian TV channels (if the hotel has a satellite television);
Availability of the laundry / dry cleaning order form in Russian (if laundry / dry cleaning services are provided by the hotel);
Availability to make payments using the “Mir” payment system cards;
Availability of Russian-speaking employees of the front-desk service, restaurant and “guest relation” service;
Availability of the Russian Cuisine dishes in the restaurant menu;
Availability of Russian vodka brands at the hotel bar (offered either on the free-of-charge or on a paid basis);
Ability to settle consumer conflicts arising out between tourists and the hotel by means of negotiations using the mediation service (mediation expert).
To submit the request, please fill out the form below
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